Operator Members
Code of Conduct
As an ASAP Operator Member, you agree to:
Prioritise Health & Safety
Meet all current Health & Safety standards in every location where you operate, including:
- Maintaining valid Public and Employers’ Liability insurance
- Ensuring building, fire, gas, and electrical safety at all times
Operate Legally & Ethically
Comply with all applicable laws and regulations in the countries where you do business.
Ensure Prompt Payments
Pay all invoices on time, in accordance with agreed payment terms.
Follow Industry Best Practice
Align your operations with recognised best practice across the serviced accommodation sector.
Be Transparent & Accurate
Present your properties honestly and ensure all terms and conditions are clear and easy to understand.
Respect Guest Privacy
Fully comply with GDPR and all relevant data protection laws.
Maintain Cleanliness Standards
Provide weekly cleaning services as part of the advertised price – no hidden fees.
Invite Guest Feedback
Make ASAP’s contact details visible and accessible to guests, so they can share feedback freely.
Cooperate on Complaints
Work closely with ASAP to resolve any complaints quickly and professionally.
Why It Matters
Agreeing to this Code of Conduct means your guests can book with confidence.
It assures them that your accommodation is safe, professional, and trustworthy.
ASAP leads the industry through innovation and accountability. We created the world’s first quality accreditation programme for the sector, and we continue to raise standards and awareness globally.
ASAP. Trusted Standards. Global Confidence.