Operator Members
Code of Conduct

Members must meet all applicable Health & Safety standards in every location where they operate. This includes:

• Maintaining valid Public and Employers’ Liability insurance
• Ensuring building, fire, gas, and electrical safety at all times

All accommodation must comply with relevant fire safety, building safety, and guest welfare regulations, including any national or local statutory requirements in the jurisdictions where the member operates.

Members must ensure that all serviced apartment operations comply with the terms of any relevant property lease, management agreement, or ownership structure, and operate in full compliance with all applicable laws and regulations in every country in which they conduct business.

Members should ideally own or manage entire buildings or blocks of serviced apartments, ensuring full operational control over the accommodation they provide. This helps maintain consistent standards of safety, quality, and service delivery.

Members must pay all invoices on time and in accordance with agreed payment terms.

Members should align their operations with recognised best practice across the serviced accommodation sector.

Members must present their properties honestly and ensure all terms and conditions are clear, accurate, and easy for guests to understand.

Members must comply fully with GDPR and all applicable data protection laws.

Members must provide weekly cleaning services as part of the advertised price, with no hidden fees.

Members must make ASAP’s contact details visible and accessible to guests so they can share feedback freely.

Members must work closely with ASAP to resolve any complaints promptly and professionally.

Agreeing to this Code of Conduct ensures your guests can book with confidence, knowing your accommodation is safe, professional, and trustworthy.

ASAP leads the industry through innovation and accountability. We created the world’s first quality accreditation programme for the serviced accommodation sector and continue to raise standards and awareness globally.

ASAP. Trusted Standards. Global Confidence.